General Terms & Conditions
By using and shopping at carbondesign.no, you agree to accept the terms and conditions described below. We reserve the right to change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
The Online Shop is open 24 hours a day. However, the store can be closed due to maintenance.
In order to shop at carbondesign.no you must be at least 18 years of age.
For orders within Norway: All prices on products, delivery charges and other services include value added tax (VAT).
For international orders: Orders shipped outside Norway may be subject to import taxes, customs duties and fees levied by the destination country. Contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
At what point are you bound by your order?
The agreement is binding when the order is received by carbondesign.no. This happens the moment you have clicked “pay” and you will get a receipt on your screen. The receipt is an automated acknowledgment that means we have received your order.
Confirmation of the order
Once carbondesign.no receive your order we will look trough your order. We will accept or decline your order within 24 hours. You will receive an email from us confirming that we have accepted your order (order confirmation).
We accept the following payment methods:
Shipping and Delivery
We offer free shipping worldwide with the postalservice
We will ship your order within 24 hours on working days. Delays resulting from postal delays or force majeure for which we will not be responsible
PLEASE NOTE! For international orders: Orders shipped outside Norway may be subject to import taxes, customs duties and fees levied by the destination country. Contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If the packaging appears to be damaged, please do not accept the shipment. When the delivery is completed you beat the risk of the product(s) you have ordered.
Returns and exchanges
You will need to notice us about the return using our product return form within 14 days after you received your order, or else we will not accept it.
Returns are free if you wish to exchange products or into another size/color, we will then send you the shipping label after using our product return form.
We only ask that the following requirements are met:
1. Use our product return form within 14 days after you received your order, or else we will not accept it.
2. Item/s must not have been worn, washed or altered in any way.
3. The item/s must be in original condition, with all tags remaining in place.
When we receive and process your return it will take 5-10 working days for the refund to be credited to your account.
When returning an order to us we recommend that you will track the shipment as you are responsible for the order until we receive it. You will need to pay the cost for shipping yourself.
Returning Defective Products
If your ordered product(s) have a defect or you received the wrong product(s) please contact us immediately by email at firstname.lastname@example.org. The claim shall be made when you discover the defect, and no longer more than two months.
We can not guarantee that the colors on the website will be true to life. This depends partly on the color settings on your computer, telephone and tablets. Please contact us if you have questions about our products.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.